Now, those who book tickets through the IRCTC-ipay payment gateway will get refunds immediately on cancellation, according to a report by Hindustan Times.
The IRCTC-ipay gateway was launched in 2019 as part of the Digital India Campaign, making it easier for passengers to book and cancel Tatkal and regular tickets, the report said.
The IRCTC website has made upgrades in this regard.
There is a 24X7 customer support number (08068243910) for any IRCTC train enquiry and booking related queries, apart from a chatbot on the IRCTC website, Disha, where you can place your cancellation, refund or any other queries.
Here is how you can book train tickets through IRCTC-ipay:
- Fill your journey details like source and destination stations, apart from the dates of travel
- Select the train
- Log in using your IRCTC user ID and password
- Enter passenger details
- Select the mode of payment as IRCTC-ipay
- Click Pay and Book
- Enter credit/debit/prepaid card or UPI details…Read more>>